The door rings as it opens. Two men stride one. One tall and other short and stout. They looked to be in a rotten mood. In fact I would have preferred to push a button and be whisked away.

Since these buttons have not been invented yet, I approached the tall one.

I cheerfully said, “Hello Sir, how can I help you?”

He paused. Made eye contact and said, “What are you so happy about?”

I froze and realized I made a mistake that could ruined any chance of conversation success.

Here is the Rule:

Match the mood of the other person.

If you are feeling great, do you enjoy it when a person has an attitude that rains on your parade?

Or if you are feeling a little depressed do you want to talk to someone who is on top of the world?

No, its downright irritating. The answer is to match the mood of other person as described in the Conversation Success System.

Back to the fateful day.

I was taken back and said in a calm sympathetic voice, “Things are going well. How can I help you.”

By matching Their mood I was able to salvage the conversation.

Today, match the mood of the people you talk with.

Want to learn 4 Conversation Tips Used by the Rich and Famous?

11 words sum up one of the secrets to dynamic conversation skills.

Often I coach someone with an abrasive personality or poor conversation skills.

Nearly every time they are not applying these 11 words.

Jesus said these 11 words 2,000 years ago:

Do unto others as you would have them do unto you.

- Treat people like you want to be treated.
- If you hate being interrupted, then don’t interrupt others.
- If you think it is weird when others crowd your personal space, don’t do it to others.
- If you don’t like to be made fun of, don’t to it to others.
- If you like to be listened to, listen.

Ask yourself, “Would I want to be treated the way I treat others?”

Analyze your life. Make some changes. You’ll see the results.

There are two parts:

1. Say something like…

"I heard something about you the other day."
"I noticed something about you."
"When I saw you with that customer, something came to mind."

You instantly have their attention.

Now apply part two.

2. Give a truthful, positive comment.

"Mark was saying he was impressed with you work performance."
"I noticed how fast you were at ________. Good job."
"When I saw you talking with that person, I was reminded of how good you are with customers."

Try this and let me know how it works.

Austin Barnes

Want to Improve your Conversation Skills in One Hour? Grab Instant Conversation Skills or the Complete Conversation Success System